Respecting customers, understanding customers, and creating value for them are our service principles. Our service philosophy is to wholeheartedly and responsibly solve problems for customers. We need to communicate with our hearts and serve with our six hearts.
1、 Caring and caring: Standing from the customer’s perspective, grasping their emotions and needs, and responding to their urgent needs; Think of problems for customers in advance, handle them in their early stages, and prevent them from escalating
2、 Sincerity and meticulousness: regard customers as their parents of clothing and food from the bottom of their hearts; Be meticulous and considerate towards customers, and do practical things for them.
3、 Diligence and perseverance: treat and complete every task and service with utmost care, and ensure that every customer’s inquiry, complaint, etc. is addressed in every aspect and managed by someone; Regard service as a career, quality as life, and persevere.
Negligence in service is often small and fleeting, but the harm to customers and the frustration left in their hearts can be long-lasting and spreading. The loss of corporate image can also be sustained and continuously amplified. This is why we propose the concept of “wholehearted and responsible” in service. Whether it’s old or new customers, we need to complete every task of serving customers with the standard of “wholehearted dedication and responsibility”. We exchange customer satisfaction and our satisfaction with our wholehearted and responsible service.