Respecting customers, understanding customers and creating value for customers are our service tenets. It is our service philosophy to solve customers’ problems wholeheartedly and conscientiously. We should use “heart” to communicate and “six hearts” to serve.
1、 Care and love: from the customer’s point of view, grasp the customer’s mood and needs, and worry about the customer’s urgency; Think of problems for customers in advance, deal with problems in the bud, and prevent problems from expanding
2、 Sincerity and care: treat customers as their parents from the bottom of their hearts; Be considerate to customers and do some practical things for them.
3、 Care and perseverance: treat and complete every work and service with utmost care. For every consultation request, declaration and complaint of customers, we should have everything settled and everything managed by others; We regard service as our cause, quality as our life and persevere.
Negligence in service is often small and momentary, but the harm to customers and the chagrin left in customers’ hearts are long-term and spread, and the loss of corporate image may also be sustained, extended and enlarged. This is the concept of “wholehearted effort and responsibility” we put forward in service. Whether it is an old customer or a new customer, we should use the standard of “wholeheartedly and conscientiously” to complete every task of serving customers. Through the “wholehearted and responsible” service, we can get customer satisfaction and our satisfaction.